Order Confirmation:
Upon placing your order, an order confirmation email will be sent to you. This confirms that we have received your order and have pre-authorized your credit card for the purchase. We promptly contact our suppliers to verify stock availability for immediate shipment. In case your item is on backorder or unavailable, we will cancel the pre-authorization and notify you via email. Should your item(s) be ready for immediate shipment (within 5 business days), we will process the charges and proceed with the shipping order.
Order Shipment:
If your order is in stock and we process your credit card charges, it will be shipped within five business days from the order date. Tracking information will be sent to the email address you provided during checkout within 24 hours of your order leaving The Hangout Palace's warehouse. If you haven't received tracking details within six business days of placing your order, please don't hesitate to reach out to us at Support@thehangoutpalace.com .
Shipping is Limited to the USA (with Some Exceptions):
We regret to inform you that we do not offer shipping outside of the USA, with a few exceptions. If our website allows you to proceed with checkout and input your shipping address, your order will be fulfilled. Specific products may be available for shipping to Canada as well.
Shipping Options:
Our standard "Curb-side" Pickup shipping method is always complimentary! This option generally takes 5-15 days for delivery to your location after your order is placed. We do provide additional shipping options:
- Threshold Shipping: This involves delivery to your porch or a sheltered/garage area.
- White Glove Delivery: This comprehensive service includes bringing the item into your chosen room, minor assembly if required, and removal of all packaging. Please note that saunas will not be assembled.
By accessing and using the site, you indicate your agreement to these outlined Terms of Use. If you do not concur, we kindly ask that you refrain from using the site.
Give Us a Call For any More Questions (888) 572-4761