When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thehangoutpalace.com
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to support@thehangoutpalace.com or call us at 888-572-4761
What should I do when I receive my order?
We ask that when you receive your order you look at the shipping box to see if there has been any damage while it has been in transit. If so we ask that you call us immediately so we can get you the proper assistance you need.
Returns or Cancellations
At The Hangout Palce , we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge. (Unless it is custom made)
Please give us a call or e-mail us at Support@thehangoutpalace.com if you have any other questions regarding this area we would love to answer any questions you have regarding this!
